Comment Problems

Some readers have complained that they can’t subscribe to comments under the new system. This may not solve everyone’s problem, but often the problem turns out to be the requirement to confirm your subscription via an email.

When you subscribe, the system sends you an email asking you to confirm the subscription. Your Spam filter may be trapping it. If you have a white-list filter system particularly, the confirmation email will be found in a Junk, Spam, or Deleted folder. The confirmation email will be from “[email protected]

Find it and click the link to get subscriptions working!

Finally, you should tell your email reader that emails from “disqus.com” aren’t spam.

About Jay F Guin

My name is Jay Guin, and I’m a retired elder. I wrote The Holy Spirit and Revolutionary Grace about 18 years ago. I’ve spoken at the Pepperdine, Lipscomb, ACU, Harding, and Tulsa lectureships and at ElderLink. My wife’s name is Denise, and I have four sons, Chris, Jonathan, Tyler, and Philip. I have two grandchildren. And I practice law.
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8 Responses to Comment Problems

  1. Alan S. says:

    The problem is not spam for me, Jay. I have never seen a disqus mail in my spam or any other email folder. The problem seems to be that this comment software is just not as good as the software used previously, and seems to be incompatible with IE7. I have succeeded in getting it to work on iOS.

    Blessings,
    Alan

  2. Rich W says:

    There is never a dull moment in IT.

    For some reason, in Firefox, I can't select the comment links on the right to go to a specific comment anymore. It takes me to the top of the related article rather than the specific comment. With the nested comments, it is now much harder to distinguish what I have and have not already read. Nothing major.

  3. Rich W says:

    Same for IE8 and Chrome. The URL line looks like it is trying to find the comment.

  4. guy says:

    Jay,

    i checked my junk folder which has quite a bit of accumulation, but no email from disquis or about comments was among them. So i'm not getting the email sent to me at all. i've been signing in as a "guest" each time. i don't have a twitter or facebook account. And the last time i tried setting up a disqus account that never worked for me either. What exactly is open ID?

    –guy

  5. Jay GUin says:

    This is Jay running ANOTHER test

  6. Anonymous says:

    It works in IE 8 within Windows 7 and in Firefox, too. I wonder if you have cookies blocked in IE? It seems to require cookies for the log in process.

  7. Anonymous says:

    RichW,

    I have the same problem. The right column links go to the article but not the comment. I'm sure that's because the commenting software is not WordPress software.

    I don't want to go back to WordPress because I'm having HUGE administrative problems with the default WordPress comment system.

  8. Anonymous says:

    OpenID is explained at http://openid.net/. It's independent of Disqus.

    I've gotten Disqus to let me subscribe both in IE and Firefox, in Windows 7. So I can't repeat your problem. But one possible source of the frustration would be if you have cookies blocked.

Comments are closed.